Staying safe at the E&G

Enjoy relaxing holidays in Obergurgl

As we prepare for the winter season, we are keeping a close eye on developments. We know that ski holidays are a special experience including fun on the slopes, fresh air and fine food. Here at the Hotel Edelweiss & Gurgl, we are committed to giving every single guest an enjoyable and relaxing stay.

Winter breaks in Tyrol are all about spending time with those you love and enjoying the amazing region together. Our hotel's location at the end of the valey means the Edelweiss & Gurgl is an excellent place to get away from it all and get back to nature.

We promise our guests that the Hotel Edelweiss & Gurgl and the Gletscherblick -  serviced apartments are perfectly prepared for the coming winter season. The Scheiber family and the Edelweiss & Gurgl team fully support the measures taken by the government. In these challenging times it is particularly important for us to do everything in our power to restrict the spread of the Coronavirus – not only to protect our own health and that of our guests, but also to show solidarity with all members of society at increased risk.

Measures


To protect our guests and members of staff, we have developed the following safety concept. We are constantly observing the latest developments and will change the concept in line with the measures and recommendations at both local and national level.

Our measures to protect you

The most important actions

  • Our employees are tested weekly.
  • Free tests for guests on request. Result within a few hours.
  • Comprehensive protection concept in the hotel and on the slopes.
  • Social distancing is maintained at all times.
  • Hand sanitiser is provided in all public areas of the hotel.
  • Plexiglas screens have been installed at reception.
  • In all restaurants, staff have been instructed to disinfect their hands after clearing each table.
  • All members of staff who have direct contact with guests (less than two metres apart) – in particular members of staff who work in the spa – must wear face masks. Guests who book spa and beauty treatments are also kindly requested to wear a face mask.
  • Our cleaning staff have been instructed to wear gloves and masks at all times.
  • The Hotel Edelweiss & Gurgl has always placed great importance on cleanliness and hygiene, but as a result of the current situation we have increased the frequency and intensity of our cleaning cycles.

In turbulent times such as these, we offer peace and quiet in a stunning mountain location.

Opening hours

Facilities open from 19 November 2020

  • The half-board restaurant is open for hotel guests at the following times: 
    Monday to Sunday: breakfast 7:00 until 10:00 / dinner 18:30 until 21:00
  • Our Fondue Restaurant is open from 18:00 until 21:00
  • Room Service is also provided in the hotel
  • The hotel bar is open daily from 10:00 until 23:00
  • The Glacier Spa is open from 7:00 until 20:00 / sauna from 14:00
  • The gym is open from 7:00 until 20:00
  • Massages can be booked from 9:00 until 19:00
  • Kids' club – Sunday to Friday from 15:30 until 22:00
Stronger together

Mutual respect creates a relaxing atmosphere for everyone

In order to restrict the spread of the Coronavirus, we kindly ask you not to come to the Hotel Edelweiss & Gurgl or the Gletscherblick -  serviced apartments if you have felt unwell in the last ten days or if you have acute symptoms such as fever, coughing or typical signs of a cold. These instructions have, of course, also been communicated to all members of staff at the E&G.

You will find all the latest information about travelling to Austria on the websites of the Austrian national government and the Tyrolean regional government.

Under the current rules the Hotel Edelweiss & Gurgl is allowed to welcome guests provided the necessary measures are taken. Our restaurant is also open to non-residents.

Local community

Common effort for a common goal

You can contact the local ski lifts and resort by e-mail.

Public transport is subject to a number of restrictions. Please click on the following links for the latest timetables and to get all the latest information:

Staff working at hotels and restaurants in Obergurgl are regularly tested for Coronavirus.

The hotel

Hygiene, responsibility & solidarity

The Hotel Edelweiss & Gurgl offers plenty of space for all our guests. The large indoor and outdoor areas our hotel enjoys are particularly beneficial at this time. They means you can sit down and relax while maintaining a safe distance to other guests.

We have installed Plexiglas screens at reception. There is no need to wear a face mask if you can maintain a distance of at least 1.5 metres. In all situations where this is possible, we kindly ask you to wear a mask.

Please use the hotel lifts only with other people from your group. Alternatively, you can save yourself a trip to the gym and take the stairs instead!

  • Social distancing must be maintained at the buffet; plastic gloves must be worn
  • We have installed Plexiglas screens in the dining room
  • Our à la carte restaurant is open again from 19th November 2020 

Staff are on hand to ensure a safe system in the hotel storage room.

  • Please maintain social distancing at all times in the spa
  • Plenty of hand sanitiser is provided in the spa & beauty areas
  • There is a limit on the number of people allowed to use the pools and saunas at the same time
Staff accommodation

The same rules as in the hotel

  • Hand sanitiser provided to all members of staff
  • Disinfections carried out several times a day
  • Staff maintain a minimum distance of 1.5 metres at all times
  • Wearing of masks and hand-washing obligatory (checks carried out)

The staff recreation room is closed until further notice.
 

Ski resort

Extra capacity on ski lifts & plenty of space on the slopes

Obergurgl-Hochgurgl has been known for years for its minimal queues at the ski lifts. The resort does not have many one-day visitors, especially at the moment. This means extra capacity on the lifts and slopes. As a result, it is easy to practise social distancing on the pistes and in the cable cars.

  • Masks must be worn when entering and leaving ski lifts and cable cars.
  • You can also simply pull a neckstrip or Buff up over your nose and mouth.

Social distancing is strictly observed in the huts and restaurants in the ski resort. Guests must cover their nose and mouth when entering.

Regional safety concept

Measures in place in Obergurgl-Hochgurgl

The ski resort of Obergurgl-Hochgurgl and Ötztal Tourism have developed a comprehensive concept to ensure the safety of staff and guests:

  • doctor available 24/7

  • weekly Covid-19 tests for all staff in Obergurgl-Hochgurgl

  • daily temperature checks for all staff working on the lifts

We will keep you informed on changes to the rules and measures. Please don't hesitate to get in touch with us by phone if you have any questions about the ski resort and lifts.